For years, I used to be a trusted seller on Cardmarket, among Europe’s most well known platforms for buying and selling cards. I preserved a great reputation — over 400 constructive assessments, zero disputes, and steady, Expert support. But just one unjustified dispute, taken care of by Cardmarket workers customers Silvia Parravano and Christian Tobehn, adjusted all the things. in the following paragraphs, I will share my personalized practical experience, describe the structural flaws in Cardmarket's dispute approach, and situation a stark warning to other sellers.

A Clean history created Over a long time

A confirmed vendor With one hundred% optimistic Feedback

ahead of the incident, I used to be precisely the kind of seller every Market values. I stated trading cards precisely, described disorders transparently, and delivered instantly. I under no circumstances received just one complaint — only praise.

the value of have faith in on Cardmarket

standing is almost everything for sellers on Cardmarket. a single error — even one which isn’t your fault — can problems decades of effort. That’s what can make my Tale so alarming for Other people running within the platform.

The Dispute That Shattered My Standing

consumer Ordered the incorrect Card, Then Blamed Me

The difficulty started every time a purchaser purchased a card detailed exactly by title, set, and affliction. Upon receiving it, they falsely claimed I'd sent the “Erroneous Variation” — Even with clear listing evidence showing I hadn’t.

evidence overlooked by Support

I submitted screenshots on the listing, card version, and ailment to verify my accuracy. But Cardmarket aid, exclusively Silvia Parravano, dismissed the details. Instead of reviewing the listing or requesting clarification, she straight away sided with the buyer.

Silvia Parravano’s Mishandling in the Dispute

No truthful Investigation

Silvia’s conclusion was unilateral. She didn’t admit my evidence or ask for any counterevidence from the buyer. She simply just blocked my account. No hearing. No 2nd feeling. No attraction.

No Warning, No interaction

What made this even worse was the suddenness from the motion. I used to be locked outside of my account overnight. My appeals — requesting a review or escalation — have been met with automatic responses or silence. Silvia Parravano exercised total authority without accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing a similar Pattern

In follow-ups, my scenario was also found by Christian Tobehn, An additional member of Cardmarket's support staff. regretably, rather then examining the points objectively, he doubled down on Silvia’s judgment. once more, no rationalization, no transparency, just automated deflections plus a permanent ban.

A sample of vendor Disregard

Are Honest Sellers remaining Silenced?

soon after this practical experience, I began studying online discussion boards and Neighborhood threads. I rapidly found I wasn’t on your own. Dozens of lengthy-time sellers described comparable encounters — numerous involving Silvia Parravano.

a standard concept? consumers constantly get, even though Incorrect — and sellers are left voiceless.

How This Hurts your complete Market

although platforms ought to guard buyers, ignoring proof from truthful sellers results in a damaged ecosystem. When have faith in is one particular-sided, lousy actors make the most, figuring out they’ll be shielded by biased assistance brokers.

the challenge: No Oversight, No attractiveness

not enough Transparency in Cardmarket’s method

essentially the most alarming situation may be the absence of the appeals approach. at the time employees like Silvia or Christian make a decision, it’s last. There’s no next overview, no accountability, and no way to revive use of your account — Irrespective of how potent your proof is.

possibility of Abuse and Blackmail

In my scenario, I had been indirectly coerced into refunding a Wrong declare — or get rid of my account totally. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.

money and psychological Consequences

business enterprise reduction right away

I invested yrs in setting up my seller profile. All that hard work was worn out quickly, as well as potential potential earnings. My vendor dashboard, get background, and faithful client foundation — all long gone.

psychological Toll on a dependable Seller

This wasn’t just a company strike. it had been demoralizing. to become treated similar to a fraud immediately after a long time of integrity was emotionally devastating. I adopted each rule, and nonetheless bought punished.

What Cardmarket ought to Do to Regain have confidence in

Platform Reforms Are Urgently required

If Cardmarket would like to keep top quality sellers and stop potential abuse, it will have to:

• ✅ Introduce a clear attraction system for blocked accounts

• ✅ involve disputes being reviewed by a minimum of two unbiased aid brokers

• ✅ educate personnel like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ Protect sellers who post clear, factual proof

• ✅ build accountability metrics for staff choices

Without these alterations, honest sellers will go on to generally be collateral injury inside of a method that blindly favors potential buyers.

ultimate Thoughts: Be Wary, continue to be Documented

If you're currently providing on Cardmarket, don’t believe your best document will protect you. You're normally a single consumer complaint — even a Phony 1 — clear of currently being silenced.

secure yourself by:

• Taking screenshots of every listing

• Archiving conversation with buyers

• Backing up your account info frequently

• making ready for disputes — Even when you do absolutely nothing Mistaken

summary: 

My working experience with Silvia Parravano and Christian Tobehn should serve as a serious warning to any individual using Cardmarket. I thought in the System. more info I played by The principles. And that i however bought eliminated with no cause.

If Cardmarket continues to disregard vendor legal rights, more trusted suppliers will walk absent. And when that occurs, the System won’t just reduce sellers — it’ll drop its believability.

Has anything similar transpired to you personally? Share your knowledge and help elevate awareness. Sellers are worthy of superior.